Finding Product 

You can search for any product in our shop by doing a keyword search, or by browsing categories. To do a keyword search, enter your keyword (e.g., mug) in the search box in the upper left corner of the site, and click the "search" button. To browse for your items, go to the homepage, and you'll be able to view all available products!

Adding a Product to Your Cart 

Throughout the site, you will see product images with buttons to take you to a page with more information and a larger product image, or to add the product to the shopping cart. After adding an item to your  cart, you'll see a summary of items in your cart, with the option to proceed to checkout or to continue shopping – keeping products in your cart until you're ready to check out.

Changing Items in Your Cart 

To change the style, size, or color of an item in your cart, use the dropdown list next to the item's description.

To change the quantity of an item, enter the new quantity in the quantity box associated with the item.

To delete an item, click the "delete item" check box next to the item you want to delete.

Important: For these changes to take effect, you must click the Update Cart button after you make any changes to your shopping cart. You will see the revised shopping cart after you click the Update Cart button, and then you can check out, continue shopping, or make further changes.

Checking Out 

When you're ready to check out, click the "Checkout" button under the shopping cart icon in the left navigation. You will be able to modify your shopping cart before checking out.

When checking out, you will asked to give necessary login, shipping and billing information. Follow the directions on each page to check out. You will then get a n order confirmation and a follow-up email notifying you that your order was received.

Tracking Your Order 

You must be signed up to track your orders online. To become a member, click the "Sign Up" link under "Your Account." Once you become a member and are signed in, click "Track Your Order" under "Your Account." You will need two pieces of information to track your order:

  • Order Confirmation Number:
You should have received this number on your confirmation page after submitting your order, and in a follow-up email confirmation of you order.
  • Your Email Address

Once you enter this information, you will receive a summary of all orders made on ellenshop.com. Clicking on the order confirmation number will take you to the order details page where you can track the status of your package.

How to Return an Item 

Our goal is your complete satisfaction. If you are unhappy with any purchase, you may return it to us within 30 days for exchange or a full refund, less shipping charges. Just use the return shipping label included with your order. Costumes and Halloween accessories can only be returned for exchange of another costume of equal or lesser value, not for refund. Videos and DVDs can only be exchanged for the same title.

Placing an Order by Phone 

At this time, we are unable to accept orders by phone.