ellenshop FAQs

The ellenshop is your destination for products that inspire Purpose, Joy, and Laughter. Discover the complete ellenshop apparel, BE KIND. by ellen subscription box, marketplace products, and more, featuring sustainable, recycled materials and charitable donations.

  • ellenshop Order FAQs
  • BE KIND. by ellen Subscription FAQs

ellenshop FAQ’s

How can I check the status of my order?

Please visit the Track Your Order page to check the status of your order.

Has my order shipped?

You will receive an email with a tracking number after your package ships. Please visit our Shipping Page for details on our shipping rates and policies.

When will my order ship?

Orders are processed within 2 to 5 business days. Once the package leaves the warehouse, please visit our Shipping Page for updates, details on our shipping rates, and policies. You will receive an email with a tracking number as soon as your order has shipped. Please note, your selected delivery time will apply only when the order leaves the warehouse. This is not inclusive of processing time. 

What qualifies as a "business day”?

Our business days are Monday through Friday, excluding U. S. holidays.

What forms of payment are accepted?

We accept Visa, Mastercard, American Express, Discover, and Paypal.

When will my credit card be charged?

Your card is charged immediately. When you place an order with us, your card is authorized (but not charged) for the amount of the purchase. You are not charged until your order actually leaves our warehouse. If you did pay with a debit card or check card, you may notice that the funds are held from your account for a few days and then released back to you if your order hasn't shipped. These funds are not transferred to us until your order ships, they are just held by the bank during this period.

What currency are the prices in ellenshop.com?

The prices displayed in the store are in U.S. dollars. Your credit card company determines the exchange rate at the time the order is authorized. If you would like to know the conversion of the prices into other currencies, we suggest checking your local newspaper or consulting an online resource for current exchange rates. The rate you are charged should be close to this rate, though it may not match exactly. 

May I order by phone?

We provide ellenshop customer care support via email. We will reply within 24 hours M-F 9am-5pm PST. You can contact us here.

Can I cancel or make changes to the items in my order?

Once an order has been placed, it cannot be modified or canceled.

Will my entire order come in one delivery?

If your order contains multiple items, you may receive these items in separate packages. As we have multiple warehouses, we will ship your items from the closest location to you. This may result in items arriving at different times.

How secure is my order?

We use the latest SSI encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.

Do you accept debit cards?

Debit/check cards with a Visa/Mastercard logo are accepted on our site, and you can use them like a regular credit card. 

I don't have a credit card. Can I order by mail with a money order?

Unfortunately, we do not accept money orders. Shopping on our site with your credit card is safe and secure.

What's your Return Policy?

All ellenshop.com merchandise is FINAL SALE and is not eligible for a return, refund, or exchange.


However, our goal is your complete satisfaction. If your item has arrived damaged or defective, please do not hesitate to contact customer service, with a pictures of your damage within 48 hours of receiving your order, and they will be able to assist you. 


We encourage our customers to refer to our size charts, available on the product page, or to contact customer service, if they have any questions before placing their order. 

BE KIND. by ellen Subscription FAQs

General

What forms of payment are accepted?

We accept Visa, Mastercard, American Express, Discover, and Paypal.

How do I update my Address?

You can update your default address on your profile at any time. Simply follow these steps to login and update your address:

  1. Login to your account
  2. From the My Account page, click 'Manage Subscriptions'
  3. You'll see a list of your past and present subscription here. Click the 'Manage Subscription' button next to the subscription you want to update.
  4. In the 'Shipping Address' section you can ADD, EDIT, and UPDATE your subscription.

If you have multiple subscriptions going to different addresses, be sure to ADD your secondary shipping address and be sure to check both subscriptions to ensure they're going to the right place!


This change will affect all future orders. If you recently re-billed, don't hesitate to contact Customer Support to ensure your new order has the correct address.

How often do you release the box?

BE KIND. by ellen, releases a new curation every quarter (three months). Annual Subscribers purchase four boxes upfront and automatically renew for another year after all four have been delivered, unless canceled before renewal. Quarterly Subscribers automatically renew before each release unless canceled before renewal.


Each Box is hand-curated by Ellen and guaranteed at $200+ USD in retail value. These boxes are only available during the season in which they are released, and we have a limited number of boxes available each quarter.

Billing

How do I cancel my subscription?

To cancel your account, do the following:

  1.  Login to your account.
  2.  From the My Account page, click 'Manage Subscriptions'
  3.  You'll see a list of your past and present subscirptions here. Click the 'Manage Subscription' button next to the subscription you want to cancel.
  4.  At the bottom left of the next page you will see a link to ‘CANCEL SUBSCRIPTION’. Click this and you are all set!

You can also send in your cancellation request here. Be sure to provide the email address used when signing up for your subscription so we can easily locate and cancel your subscription. 


Both Annual and Quarterly subscriptions are automatically renewing and non-refundable once purchased. You may cancel your subscription at any time but cancelling your account will not provide you a refund for any paid boxes nor will it stop a pending charge. Your cancellation will go into effect for the following billing cycle. Be sure to cancel prior to renewal to avoid renewal charges.

When will I be billed?

You will be immediately billed for your first term, if you sign up today.

Quarterly Subscribers term = 1 box

Annual Subscribers term = 4 boxes


For Quarterly subscribers, please review our Renewal Dates below to see when your first renewal will occur. All renewals after your first renewal will occur precisely three months apart. Similarly, Annual subscribers renewal dates will occur exactly one year from your first renewal.

Quarterly Renewal Dates

Please note these dates are subject to change and your initial season is subject to availability. Please read the main BE KIND. page to see your initial season, determining your first renewal date.

Sign Up Between

Your Starting Season

Your Next Renewal

Feb 10 - May 14

Spring

May 15

May 15 - Aug 14

Summer

Aug 15

Aug 15 - Nov 14

Fall

Nov 15

Nov 15 - Feb 14

Winter

Feb 15

Annual Renewal Dates

Please note these dates are subject to change and your initial season is subject to availability. Please read the main BE KIND. page to see your initial season, determining your first renewal date.

Sign Up Between

Your Starting Season

Your Next Renewal

Feb 15 - May 14

Spring

Feb 10 of the following year

May 15 - Aug 14

Summer

May 10 of the following year

Aug 15 - Nov 14

Fall

Aug 10 of the following year

Nov 15 - Feb 14

Winter

Nov 10 of the following year

Can I change my billing date?

At this time, you cannot change your billing date.

Can I get a refund on the box?

As a Quarterly Subscriber, you may cancel your subscription BEFORE your next billing cycle begins, and you will not be charged for the upcoming box. If you cancel after you have already been charged for the current seasonal box, we cannot refund your order or stop your shipment from going out. However, your cancellation will go into effect before your next billing cycle, and you will not be charged for the following box.


If a box has been sent back to us without communicating first with our Customer Care Team, we will ship the box back to the address on file. If you have received a damaged product in your box, or if your box is missing a product, don't hesitate to get in touch with our Customer Care Team within two weeks of delivery, and we will assist you with getting the item replaced. We must be notified via email within two (2) weeks of receiving your tracking information if your box is missing. If we are not notified within that time frame, we can no longer be held accountable for the missing or damaged items in your box and cannot offer you a replacement.

Press & Media

How do I pitch a product for the box?

Would you like your product or brand to be considered for product placement or sponsorship inside Ellen’s BE KIND. by ellen box? Please contact us!

Subscription Membership

How do I cancel my subscription?

To cancel your account, do the following:

  1.  Login to your account.
  2.  From the My Account page, click 'Manage Subscriptions'
  3.  You'll see a list of your past and present subscirptions here. Click the 'Manage Subscription' button next to the subscription you want to cancel.
  4.  At the bottom left of the next page you will see a link to ‘CANCEL SUBSCRIPTION’. Click this and you are all set!

You can also send in your cancellation request here. Be sure to provide the email address used when signing up for your subscription so we can easily locate and cancel your subscription. 


Both Annual and Quarterly subscriptions are automatically renewing and non-refundable once purchased. You may cancel your subscription at any time but cancelling your account will not provide you a refund for any paid boxes nor will it stop a pending charge. Your cancellation will go into effect for the following billing cycle. Be sure to cancel prior to renewal to avoid renewal charges.

Annual Subscribers

As an Annual Subscriber, you will pay $197.96 upfront for the year as a one-time payment and receive four boxes throughout the year. You automatically save 10% off of your payment! So instead of paying $219.96 you pay $197.96! How great is that?!

Subscribers who purchase or upgrade to Annual after the launch of the latest box may receive the newest box (if still available); otherwise, they will receive the four following boxes. Annual Subscription memberships cannot be paid as a quarterly fee.


You will not be charged for your subscription again until the end of your annual term. Your subscription automatically renews each year unless you decide to cancel before your renewal date. Each quarter, we will email you before your order ships to send tracking information and remind you to check your shipping and billing information.

Can I gift a box to a loved one?

Yes! Ellen loves to spread kindness.


If you are already a Subscriber, please purchase a new subscription through checkout, as if you were a new subscriber. Be sure to enter your gift recipient’s shipping address during checkout. This will start a secondary subscription in your account that you can manage in your My Account section. Please note: you will be responsible for all renewals and subsequent charges. You must cancel this gift subscription to end the required renewals.

What happens if I cancel an Annual Subscription?

When you pay upfront for an Annual Subscription, you will not be charged for your subscription again until the end of your Annual Term. Your subscription automatically renews each year unless you decide to cancel before your renewal date. Annual Subscriptions include (4) four pre-paid boxes and are non-refundable once purchased. You may cancel your subscription anytime, but canceling your account will not provide you a refund for any paid boxes, nor will it stop a pending charge. Your cancellation will go into effect for the following billing cycle.

Shipping

What do I do if my box was shipped to the wrong address?

Please contact us within two weeks of your box delivery, if something is missing or damaged. A Customer Support representative will be happy to assist you with a replacement.

I received more than one box. What should I do and why did I receive a duplicate box?

We are so sorry for this inconvenience. Please go to your Account Information and double check the number of subscriptions listed there. If you accidentally signed up for multiple accounts, please immediately notify our support team. Please do so within two weeks of signing up. If you recently upgraded to Premium or Annual, you may have accidentally signed up for an additional account. No worries! Just reach out to our support team, and we’ll help you get it sorted!

Is shipping free?

Shipping is entirely free for all subscriptions inside the contiguous US.


Puerto Rico, Alaska, and Hawaii will incur small additional fees.


Our Canadian friends will incur a $16 shipping fee per shipment.


***Additional duties/taxes will apply on international orders. The customer will be responsible for these fees.

When will I receive my box?

Please see our Shipping Timelines below for each season. Note that we do our best to meet these dates. With the growing issues within the global supply chain, there may be times a season’s box ships later than hoped.

Season Date

Season

Estimated Ship Date

Feb 15 - May 14

Spring

Mid-March

May 15 - Aug 14

Summer

Mid-June

Aug 15 - Nov 14

Fall

Mid-Sep

Nov 15 - Feb 14

Winter

Mid-Dec

If you start your subscription after our Ship Goal, but between the Season Dates, then your box will ship within 3-5 business days of signing up!

Do you currently ship to international locations?

We currently ship to the U.S. and Canada. Please keep checking back as we will be opening more international shipping locations in the near future.


***Additional duties/taxes may apply on international orders. The customer will be responsible for these fees.

Which shipping carriers do you use?

We use various carriers depending on your location to keep shipping free (or at the lowest cost possible). At this time, we do not use one specific service.

Why didn’t I get my tracking information?

Tracking information is sent to the email listed on your Account Profile. Double check your Spam and Junk folders if you do not receive an email. If you still cannot find the tracking info, please contact us.