Online purchases made through the site are valid for exchange, credit, or refund within 30 days from the ship date. Your packing slip provides a postmark date that specifies the last day to return your merchandise by mail or to our store.
1. Items purchased from ellenshop.com are eligible for a full refund if returned within 30 days of purchase. You will have up to 60 days after purchase to exchange for anything else on the website.
2. Indicate on your invoice whether you are exchanging or returning the item(s).
3. For exchanges: please indicate the desired size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like us to hold for you.
4. Carefully and securely repackage your item(s) in the original packaging. Enclose all instructions and warranties.
5. Repack your return in a sturdy shipping package. Enclose your return form.
6. Mail your package using one of the following method: USPS or DHL Express (international customers will use DHL or USPS International).