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COMMENTS (6)


Richard_

Customer service emailed me back and stated that my order should be fulfilled and shipped out on 12/20/16 and to my surprise and without even telling me, I noticed they upgraded the shipping service for my order. Kudos to the team at Ellen Shop for ensuring my order arrived before Christmas. I know my wife will be very happy and I’ll definitely be ordering from Ellen Shop again.

Richard_

I placed an order last Thursday 12/15/16 at 10:04am EST and as of Monday 12/19/16 at 2:42pm EST my order has still not been fulfillfilled and shipped, although I’ve already been charged for my order. The website states that most orders will be shipped within 1 business day and even the same day if the order is placed by 1pm EST. I understand that it is extremely busy at this time of year, but it seems that the Ellen Shop is woefully understaffed. I’ve called customer service 3 times and just get a recording that they are experiencing high call volumes and to leave a message. I’ve also sent an email, but so far customer service has not yet contacted me back. I’m still hopefull that my order will get shipped soon or that I will hear back from customer service, but time is running out.

ORietta pIsciotta_

I can’t purchase anything I’m broke

LOrraine SChwiran_

I have now ordered 3 times from your shop. So far first order took 14 days. Second order was good. Third order I paid for one day delivery. That was ok but my order wrong size. Tried to email someone and had to leave phone message. So this was on Friday late afternoon. But according to site there was 4-5 hrs left. Never heard from anyone. So very unhappy at this point. I have to buy things when I can afford them. The underwear is great. But now I want to order a sweatshirt and t shirt but I’m afraid to do anything. 1 out of three is not great odds. Especially when now I have to wait until Monday to do anything if I get contacted back

Dacy Frances Rutter_

Are you talking to me?

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